Work Control Process

The responsibility of the NMMI Facilities Department is to maintain and repair existing buildings and grounds belonging to NMMI. The Facilities Department provides emergency services, minor routine repairs, custodial services, and minor construction for NMMI maintained facilities ranging from multi-story office buildings, live-in facilities, and golf course operations. Included in the services provided are climate control (HVAC), electrical, mechanical, plumbing, carpentry, roofing, painting, custodial, grounds and transportation services. Department Managers will assign maintenance personnel to tasks in accordance with established priorities. In order to effectively manage a large volume of work requests a process has been implemented by the Facilities Department.  The following information outlines the implemented process:

  • Work Request Procedures (How the work is processed)
      • Work Orders
      • Work Request Creation
      • Emergency Work Order Procedure
      • Non-Emergency Work Orders Procedure
  • Maintenance Priorities (How the work is prioritized)
      • Priority 1- Emergency      Target Date 1 Day
      • Priority II-High                     Target Date 5 Days
      • Priority III-Safety                Target Date 5 Days
      • Priority IV-Medium            Target Date 10 Days
      • Priority V-Low                       Target Date 90 Days
      • Priority VI Scheduled         Target Date TBD
  • Purpose Codes (How the work is routed and tracked)
      • Barracks Maintenance
      • Building Services
      • Custodial Services
      • Golf Course Services
      • Grounds Services
      • Mechanical Services
      • Other
      • Preventative Maintenance
      • Transportation Services
      • Vandalism
  • Work Order Backlog (How the work is Managed)
  • Key Performance Indicators (KPI) (How the work is measured)


For more detailed information please click on the following link.

Facilities Operations Manual 2017