NMMI Campus Telephone services utilize the phone company "Resicom".  Following are links to common concerns and dialing instructions (most are within this web page).

• Campus Telephone Service (CTS) Ethics

• Account Information

• Payments

• Dialing Instructions

• Authorization Code Fraud

• Call Forwarding / Send all Calls

• Voice Mail (checking, greeting, password)

• Campus Telephone Service (CTS) Manual (resi.com link)

CAMPUS TELEPHONE SERVICE
TELEPHONE ETHICS

The telephone unit and the phone number are the property of NMMI and are provided for your use on campus. They are put here for your convenience and they should be treated with respect, the same as any other piece of NMMI property. There will be a $30.00 charge for a replacement unit should this telephone be damaged in any way. The phone number is the property of NMMI. You are not authorized to make charges to the phone number. You may not charge or arrange for services to be billed to the NMMI phone number. If services are charged to the NMMI phone number, service will be discontinued. Examples of services are, but not limited to:

• Accepting collect calls
• Calling Services
• Telemarketing
• Credit cards

Off-campus calling and charges for that service are attached to your Authorization Code (Auth Code) and not the telephone number. The Auth Code is an agreement between you and Resicom for off-campus service.

1. DO NOT accept any collect calls from your campus telephone.
2. DO NOT accept any calling service offered to you by phone.
3. DO NOT have anything charged to the phone number from which you are speaking. That number belongs to NMMI. You are not authorized to obligate that telephone number, the New Mexico Military Institute or the State of New Mexico.
4. DO NOT give a friend or roommate your Auth Code. If and when you do, you become responsible for the charges incurred.
5. DO NOT borrow an Auth Code from anybody.
6. The telephone numbers are assigned to the phone on each desk.  If you change rooms, or beds within a room, your telephone number will change and will not be transferred to your new location.
7. If you experience a problem with your telephone line or the instrument itself, please call 4357, Information Services, and report the problem. DO NOT ask your parents to call for you; there is information required they cannot give the office.
8. If you have questions or problems with your Resicom account - such as Auth Code, billing, credit limit, long distance rates, etc. - please call Resicom at 5599 from on-campus or (800) 853-1030 from off-campus and discuss it with them.

IMPORTANT NOTICE: It is against campus policy to establish an account, through an 800 or international number, that may be billed back to your campus telephone number. Also, DO NOT subscribe to any discount calling plans over the phone while living on campus. NEVER have anything billed back to "the number from which you are speaking".

The long distance provider for the campus is Resicom. This is the ONLY long distance provider authorized for on-campus use. Resicom offers low rates, no connection fee, and no monthly service fee.

Unlawful use of an Auth Code is a criminal offense under state and federal law. Your Auth Code is yours alone and must not be shared with roommates and friends. If you provide it to others, you are responsible for all charges incurred. By using your Auth Code to access service, you agree to pay for that service and to abide by the terms and conditions of the service. If you suspect fraud or theft of your Auth code, please notify Resicom immediately and request a new code.

Account Information

There are two methods of accessing your account:

1. For fast account information, visit www.resi.com. Have your account number and Auth Code available.
2. Dial 5599 from on campus or (800) 853-1030 from off campus for account information, cycle-to-date call detail, rates, and other information.

Payments may be made by:

• Check or money order via US Mail (checks should be made payable to RESICOM),
• Debiting your checking account over the Internet,
• Credit card as an automatic monthly debit. (NOTE: Credit card payment is only available when used as an automatic monthly debit.)

Resicom uses an Authorization Code (Auth Code) to bill cadets for calls made from campus. The Auth Code authorizes charges against your account much as a credit card number does. Anyone with the number can charge against the account.

Unauthorized use of an Auth Code is considered theft of services and is illegal! Resicom will investigate all cases of telephone fraud to the fullest extent. Any case of suspected fraud needs to be reported immediately to Resicom at extension 5599 or (800) 853-1030. In the case of suspected Auth Code fraud, the calls will be traced and an analysis will be performed on the originating and terminating telephone numbers. Our fraud investigation almost always leads us to the responsible party(s). If we are unable to locate those specifically responsible, the calls will be billed to the Cadet(s) registered to the originating phone line.

Therefore, do not make or allow fraudulent calls to be made from your phone as you will be held accountable. Any cadets involved in campus telephone fraud will lose their campus telephone privileges and will face further disciplinary action including a minimum of $25 fine. This fine is in addition to any fine or penalties imposed by NMMI. Please see the Cadet BlueBook for more information on the school's policies regarding telephone misuse.

Your Auth Code should be committed to memory and the card put in a safe place. You may even want to mail the card home. If you loan your Auth Code to anyone, you are authorizing use and therefore are responsible for charges incurred by that person. If you dial your code in for anyone, you are responsible for the charges. If you lose your Resicom card or think somebody has been using your code, immediately inform Resicom and request a new Auth Code.

For more information about Resicom and the campus telephone service, please click the above link.

Call Forwarding / Send all Calls

If you hear a short ring and no more rings it means your phone has been call forwarded or send all calls has been activated and you need to remove this by using the instructions mentioned below.

To cancel call- forwarding, press #2 and hang up your phone. To cancel send all calls press #3 and hang up.

Voice Mail

To access your voice mail, dial 8800 press *, then enter your extension number followed by a # sign (ex: 3446#). Then enter your password followed by a # sign. If you have not reset your password it will be 1234. If calling from off campus dial 624-8601 press * and then enter your extension number followed by a # sign (ex: 3446#). Then enter your password followed by a # sign.

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